NEA Consulting, Inc., USA.
World Journal of Advanced Engineering Technology and Sciences, 2025, 15(03), 157–168
Article DOI: 10.30574/wjaets.2025.15.3.0921
Received on 22 April 2025; revised on 30 May 2025; accepted on 02 June 2025
The automobile industry is experiencing a profound digital transformation with artificial intelligence emerging as a cornerstone technology reshaping customer experiences and operational paradigms. AI-powered vehicle selection and configuration systems represent transformative applications revolutionizing how consumers discover, personalize, and purchase vehicles. Modern automotive manufacturers leverage sophisticated data analytics platforms like SAP HANA, with in-memory computing capabilities processing configuration variables during real-time customer interactions. These systems analyze substantial volumes of customer data to deliver highly personalized vehicle configurations tailored to individual preferences, driving habits, and lifestyle requirements. The technological foundation incorporates machine learning, natural language processing, and big data analytics within unified customer data platforms, enabling remarkable improvements in customization accuracy and delivery timelines. The implementation methodologies span hyper-personalized vehicle configuration, dynamic pricing optimization, and fleet electrification strategies, resulting in significant operational efficiency improvements, customer experience enhancements, and sustainability impacts. Future directions include blockchain-verified vehicle customization, advanced AI methodologies, and integration of extended reality, promising to further revolutionize the automotive customization landscape through immutable configuration records, reinforcement learning models, and immersive configuration experiences.
AI-Driven Customization; Vehicle Personalization; SAP HANA Platform; Extended Reality Integration; Blockchain Verification
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Venkateswaran Petchiappan. AI-driven vehicle customization and personalization in automobile industry. World Journal of Advanced Engineering Technology and Sciences, 2025, 15(03), 157–168. Article DOI: https://doi.org/10.30574/wjaets.2025.15.3.0921.