AI-Powered Conversational Interfaces for CRM/ERP Systems
Independent Researcher, USA.
Research Article
World Journal of Advanced Engineering Technology and Sciences, 2022, 05(01), 063–074.
Article DOI: 10.30574/wjaets.2022.5.1.0003
Publication history:
Received on 01 December 2021; revised on 09 January 2022; accepted on 11 January 2022
Abstract:
This study examines the integration of conversational AI agents into CRM/ERP platforms, focusing on UI/UX design and NLP capabilities. It highlights the development of user-friendly chatbots for automating workflows, addressing multilingual user interactions, and leveraging backend machine learning pipelines for context-aware responses.
Keywords:
Conversational AI; CRM; ERP; Chatbots; UI/UX Design; NLP
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Copyright information:
Copyright © 2022 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0