Tele pharmacy in the Digital Healthcare Era – A Systematic Evaluation of Its Benefits, Challenges and Transformative Potential

Tele pharmacy has emerged as a new system to address pharmaceutical challenges faced during the COVID-19 pandemic. The current review article outlines the benefits, limitations, and future outlook of Tele pharmacy in the pharmacy industry. With Tele pharmacy implementation, it is possible to provide remote medication assistance, video-based consultations, remote support for medication adherence, secure communication, and the use of mobile applications and devices. Studies from Jordan and Indonesia indicate positive responses to integrating Tele pharmacy, which could offer a convenient and cost-effective model for rural and inaccessible populations. Introducing tools like ChatGPT suggests improving Tele pharmacy outcomes by enabling pharmacists to manage medications more effectively. Although Tele pharmacy offers significant benefits, challenges remain in regulatory compliance, variations in implementation, and limited data from clinical trials evaluating long-term cost and performance effects. The need for data security and quick system access emphasizes the importance of strong and reliable implementation. As previously mentioned, Tele pharmacy provides notable advantages such as improved medication accessibility, patient safety, and process efficiency, even amid implementation inconsistencies. However, to sustain the tele pharmacy model, standards must be enforced, legal support secured, and training provided to overcome technological and demographic challenges. Future research should focus on empirical studies, AI adoption, and scalable models for effective tele pharmacy use. This review advocates for innovation in Tele pharmacy to deliver patient-centered and efficient technological solutions to the pharmaceutical community.