AI-Powered Conversational Interfaces for CRM/ERP Systems

Sai Kiran Reddy Malikireddy; Snigdha Tadanki

doi:10.30574/wjaets.2022.5.1.0003

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AI-Powered Conversational Interfaces for CRM/ERP Systems

Sai Kiran Reddy Malikireddy ^* and Snigdha Tadanki

Independent Researcher, USA.

Research Article

World Journal of Advanced Engineering Technology and Sciences, 2022, 05(01), 063–074.

Article DOI: 10.30574/wjaets.2022.5.1.0003

DOI url: https://doi.org/10.30574/wjaets.2022.5.1.0003

Publication history

Received on 01 December 2021; revised on 09 January 2022; accepted on 11 January 2022

Abstract

This study examines the integration of conversational AI agents into CRM/ERP platforms, focusing on UI/UX design and NLP capabilities. It highlights the development of user-friendly chatbots for automating workflows, addressing multilingual user interactions, and leveraging backend machine learning pipelines for context-aware responses.

Keywords

Conversational AI; CRM; ERP; Chatbots; UI/UX Design; NLP

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How to cite this article

Sai Kiran Reddy Malikireddy and Snigdha Tadanki. AI-Powered Conversational Interfaces for CRM/ERP Systems. World Journal of Advanced Engineering Technology and Sciences, 2022, 05(01), 063–074. https://doi.org/10.30574/wjaets.2022.5.1.0003