Impact of financial and internet support on SME performance: Moderating effect of technology adoption during COVID-19 pandemic

Small and medium-sized enterprises (SMEs) are widely recognised as significant catalysts for economic growth at a worldwide level. The benefits that are frequently highlighted for their promotion, particularly in developing nations like Bangladesh, include their relatively high labor intensity, reliance on local technology and skills, contributions to the growth of entrepreneurialism and innovativeness, and industrial linkage expansion. The objective of this study is to examine the influence of financial and internet support on the performance of small and medium enterprises (SMEs) in Bangladesh during the COVID-19 pandemic while also considering the moderating effect of technology adoption. By going through the literature, the study identified a number of factors namely financial support, ICT support, technological support played a strong role on SME performance during COVID-19. The present study utilises Partial Least Square (PLS) path modelling, a variance-based technique within the framework of Structural Equation Modelling (SEM), to investigate the correlations. A well-structured questionnaire is prepared for collecting primary data from the SME owners or managers and finally 378 data have been collected from the different types of SME entrepreneurs through using purposive sampling technique. Eight hypotheses are tested and found seven positive relationships with moderating interaction of technology adoption between influential factors and SME performance (financial and non-financial).