A mathematical modeling approach to analyzing and addressing customer service inefficiencies in an international company
Tech. University, Shenzhen, China.
Review
World Journal of Advanced Engineering Technology and Sciences, 2024, 11(02), 220–226.
Article DOI: 10.30574/wjaets.2024.11.2.0096
Publication history:
Received on 03 February 2024; revised on 14 March 2024; accepted on 17 March 2024
Abstract:
This paper presents a novel and in-depth mathematical approach to analyzing the inefficiencies and shortcomings of customer service in an international company based in China. By employing advanced mathematical concepts such as set theory, graph theory, probability theory, and stochastic processes, we develop a comprehensive and multi-faceted model that captures the various aspects of customer service, including unfairness, bureaucracy, failure to perform duties, irresponsibility, untruthfulness, and untrustworthiness. Our findings suggest that these issues are deeply rooted in the company's organizational structure and culture, and we propose potential solutions to address these problems. We also introduce new mathematical techniques, such as the use of hypergraphs and multi-objective optimization, to provide a more nuanced understanding of the complex dynamics at play within the customer service department.
Keywords:
Mathematical Modeling; Organizational Structure; Organizational Culture; Set Theory; Graph Theory; Probability Theory
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